Customer Testimonials

Hear What Our Customers Have to Say

“Superior Customer Service”
Just stopped at Dreyer & Reinbold for a new set of wiper blades. They installed them at NO CHARGE! It’s the small things that can really brighten up your day! Thank you for SUPERIOR customer service!

“Wonderful Customer Experience”
I want to express my thanks to Alex in the parts department. I was in a few weeks ago with a question on installing my stick shift knob. Alex came out to my car, saw the problem, and took care of it for me. I followed up with a question about my front passenger side running light and upon checking discovered you had one in stock (normally not the case for my 1998 Z3). After I purchased that part, he simply said he would take care of it for me while I paid for it. I want to say Alex went way out of his way to provide me with a wonderful customer experience. In my do-it-yourself repairs, I’ve been purchasing most of my parts online. Because of Alex’s efforts to help me, I plan to make all my future purchases at Dreyer & Reinbold. From a very satisfied customer, Thank You!

“Pleasant”
Keep Pres around, he makes it very pleasant to visit your store.

“Great Explanation”
Service Advisor Ty was great–he explained everything and had a loaner ready to go.

“Keep Doing What You’re Doing”
Keep doing what you are doing. The entire Dealership experience has been great. I am now looking at purchasing another BMW and would not go anywhere else.

“Best Salesman We Ever Had”
Dominic Martin is the best car salesman we have ever had – he, along with the great customer service you all provide, is why we have purchased 4 cars at Dreyer & Reinbold BMW North and are loving them all!

“My 15th Purchase”
This is my 15th purchase of a new BMW from Dreyer & Reinbold since 1983, and the dealership has continued to serve me in an outstanding way as a valued customer.

“Great Job”
Great job! Thanks Barry & Steve for your assistance.

“Outstanding Start To Finish”
Kevin Lawton, my sales associate, was outstanding start to finish. He delivered exactly the car I wanted (special order) and did not encourage me to purchase any more features than I needed. He respected my knowledge of BMWs and what I was looking for.

“Went Out Of Their Way”
Manager Steve Baker and sales associate Kevin Lawton went out of their way to assist and support me in my decision-making process. One critical reason I returned to Dreyer & Reinbold was the relationship with the service department. I’m not sure what I’m going to do if my service advisor, Mike Gilleran, moves on!

“Best Service Department”
The service department in the best I have ever dealt with, including the administration staff who handle the appointments, etc.

“Pleasantly Surprised”
I was pleasantly surprised with the entire experience. You guys have come a long way over the past few years. Very easy to deal with. Nice job! David was great to deal with.

“We’ll Buy From Barry”
We’ll buy our next BMWs from Barry (but it will probably be awhile since we have two brand new beautiful BMW cars right now).

“5th BMW, Nice Environment, Comfortable”
You are doing a great job as this is my 5th BMW from you, thanks. Dreyer & Reinbold provides a nice environment that makes you feel comfortable while doing business. Great experience. Carl was critical in my decision to lease my 4th BMW from Dreyer. Without them, not certain I would have been a return customer. I can’t say enough about their attention to my transaction and satisfaction.

“A very pleasing service experience”
A very pleasing service experience handled by D&R even though I had a tight drop-off schedule…All requested & scheduled maintenance service work was performed in a single visit…This is crucial for someone who lives 240 miles away